Create chatbot with dialogflow9/19/2023 When user interactes with the input messages. "content": "Select your favorite food from below", # example for an options interactive message To handle the handoff intent, we will create a "Custom Payload" response as shown below. Once the user requests to talk to the agent, Dialogflow needs to inform Chatwoot that an agent can now take over the conversation.Ĭreate an intent named "Handoff Intent" with training phrases like "Talk to an agent" or "Speak with an agent", etc. Advanced Intents Creating a handoff intent It would generate a key for your service account, download the key and save it for use later. You will be able to see a screen like the one below.Ĭlick on "JSON" and click on "Create". Click on the service account and click on the "Keys" tab. The next step is to create a key so that it can be shared with Chatwoot. Now, you would be able to see the service listed in the dashboard. To provide access, select Dialogflow API Client from the dropdown.Ĭontinue and click on "Done". Provide a Service Account name and description as shown below. Navigate to IAM & Admin -> Service Accounts. Navigate to the project console in Google cloud by clicking on the Project ID in the project settings below. To connect this bot with Chatwoot, you need to create a service account on your Google Cloud console. Refer: Advanced Intents Create a service account You can also create additional intents for your specific use cases.Ĭhatwoot also supports advanced intents that enables agent handoff, interactive messages etc. Now a basic bot configuration is complete, let us create a service account and connect it with Chatwoot. There will be 2 default intents in the project called "Default Fallback Intent" and "Default Welcome Intent", as shown below You will need to create intents based on how you want your bot to respond. We will be using Dialogflow Essentials for this article. The following section guides you through creating a Dialogflow bot for Chatwoot. Test out the website inbox to see if the initial query is handled by the bot or not. (Copy the contents of the key file downloaded earlier and paste it in the text area) You need to add "Project ID", "Project Key file", and an inbox to create a hook. Click on "Configure", you will see a button to "Add a new hook". Go to "Settings -> Applications -> Dialogflow". If you haven't configured that already, follow the Creating a Dialogflow Bot Section first.Ĭhatwoot has a native Dialogflow integration. Note: This step requires a Dialogflow Bot. Configuring Dialogflow Integration in Chatwoot In this article, we will see how you can configure a Dialogflow chatbot with Chatwoot. Dialogflow and Rasa.ai are the top-rated NLP platforms that allow you to build a bot based on your use case. You could deploy a chatbot that helps answer trivial questions and hand it off to an agent only when necessary. If you have many conversations happening in your account, scaling human support might not be effective. Chatbots are an essential part of every customer service platform.
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